Refund policy

30 days to change your mind

If a light is not right for the room, you have 30 days from the day it is delivered to return it for a full refund. You do not need to explain why.

We ship and accept returns within the United States only.

What we need back

To be refunded in full, the item must be:

• In the condition you received it — unused, undamaged and not installed
• In its original packaging, with any fittings, fixings, cords and manuals included

Fixtures that have been hardwired into a wall or ceiling cannot be returned as new, so please test a light before installing it permanently. Items returned incomplete, damaged through use, or without their packaging may be refunded in part rather than in full.

How to start a return

Email us with your order number and which item you would like to send back. We reply within one business day with a prepaid return label and instructions.

Return shipping is free. We cover the cost of sending an item back within the 30-day window — there are no restocking fees.

Your refund

Once your return reaches us we inspect it and process the refund within 2 business days. The money goes back to your original payment method. Depending on your bank it usually appears on your statement within 5–10 business days.

Original shipping is refunded too, since shipping was free on your order.

Damaged, faulty or wrong items

If something arrives broken, faulty or simply is not what you ordered, tell us within 7 days of delivery and send a photo of the item and its packaging. We will replace it or refund it in full, including shipping, and we will not ask you to send the damaged item back unless it is safe and practical to do so.

Exchanges

The fastest way to swap a colour, size or fitting is to return the original for a refund and place a new order, so you are not waiting on our warehouse. Email us and we will keep the two linked so nothing gets lost.

Cancelling an order

Orders can be cancelled at no cost any time before they ship — usually a window of 1–2 business days. Email us as soon as you can. If it has already gone out, treat it as a return under the policy above.

What cannot be returned

• Gift cards
• Items marked as final sale at the time of purchase
• Items returned more than 30 days after delivery